Shipping Destinations:

Creations Jewellery and Designers ships goods Australia wide & to Canada and New Zealand .

At this time we do NOT accept international orders from other countries.


Shipping and Delivery Policy:

We deliver products Australia wide using Express Post Platinum prepaid satchels. We deliver products Canada and New Zealand wide using registered Courier Post. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Shipping times are estimated at between 3-14 business days depending on your location within Australia, Canada & New Zealand. 

All transactions are processed in Australian Dollars (AUD)


Pricing Policy:

All of our prices are in Australian Dollars (AUD) and include GST (Goods and Services Tax) as of 1st November, 2012. Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price. 


Customer Service Policy:

Creations Jewellery and Designers is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently available and pricing is true and correct. Standard delivery timeframes are between 3-14 business days; in the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund. 


Refund Policy:

Please choose carefully.  We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.